Counterpath Bria BlackBerry Edition User Guide Uživatelský manuál stáhnout pdf (Strana 37)

Bria BlackBerry Edition User Guide

A Troubleshooting

Using Bria Diagnostics

If you have a problem with Bria, customer support may ask you to turn on diagnostics to capture information.

1. Go to Settings > Advanced Settings.

2. Scroll down to the bottom. If Verbose Logging is OFF, turn it to ON.

3. Reproduce the problem.

4. When done, go to Settings > Advanced Settings again. Tap Send Log. A prompt appears. Tapping Send will

send the log to the server. Once the file has been sent, you will see a notification; this notification includes

a reference number.

5. Contact customer support at http://support.counterpath.com with the details of your issue and the reference

number. The description of the problem could include the following:

• What you were doing when the problem occurred.

• Your BlackBerry device and model.

• Any recent changes you have made to your setup of Bria.

• Whether you are in your “home” Wi-Fi zone (your normal Wi-Fi zone) or a different Wi-Fi zone.

6. When done, turn off Verbose Logging.

The log file is sent to

customer support.

Tap OK

Tap Send Log

Tap Send

A reference number.

1 2 ... 32 33 34 35 36 37 38 39 40 41 42 43 44

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Counterpath Bria BlackBerry Edition User Guide Uživatelský manuál Strana 37