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Strany 1 - Retail Deployments

Bria 3 for Windows User GuideRetail Deployments

Strany 2

CounterPath Corporation62.3 Configuring BriaSetting up AccountsAfter obtaining SIP account information from your VoIP service provider, you can set up

Strany 3 - Contents

CounterPath Corporation96

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Bria 3 for Windows User Guide – Retail Deployments7Populating your Contact ListTypically, you will want to create contacts in order to easily make pho

Strany 5 - 1 Introduction

CounterPath Corporation82.4 TroubleshootingBria includes these tools for helping you troubleshoot problems:• You can verify that your microphone, spea

Strany 6 - Bria Add-in for Outlook™

93 Making Phone Calls3.1 Starting and Quitting BriaIf Bria is not already running, start it as you would any other program: Use the Windows Start menu

Strany 7 - 2 Installation and Setup

CounterPath Corporation10The Bria MenuBria. • Accounts. These settings control how Bria interacts with your VoIP service provider and are set individu

Strany 8 - Video Cameras

Bria 3 for Windows User Guide – Retail Deployments113.3 Placing a CallPlace the call as described in the table below. The outgoing call opens in its o

Strany 9 - 2.2 Starting Bria

CounterPath Corporation12Dealing with an Auto AttendantIf you know that your call will be answered by an auto attendant and you know what menu items y

Strany 10 - 2.3 Configuring Bria

Bria 3 for Windows User Guide – Retail Deployments13Selecting the Account to UseThis information applies only if you have more than one SIP account se

Strany 11 - Populating your Contact List

CounterPath Corporation14Hiding your Identity (Anonymous Calling)You can hide your identity on a call, so that the other person will not see your name

Strany 12 - 2.5 Checking for Bria Updates

Bria 3 for Windows User Guide – Retail Deployments153.4 Handling Incoming CallsBria must be running to answer incoming calls. It can be running in the

Strany 13 - 3 Making Phone Calls

CounterPath Corporation2CounterPath CorporationSuite 300, One Bentall Centre505 Burrard Street, Box 95Vancouver, BC V7X 1M3Tel: 604.320.3344sales@coun

Strany 14 - The Bria Menu

CounterPath Corporation163.5 Handling an Established CallEnding a CallClick the red End call button on the Call panel (the call can be active or on ho

Strany 15 - 3.3 Placing a Call

Bria 3 for Windows User Guide – Retail Deployments173.6 Transfering a CallBasic (Unattended) Transfer – Transfer this CallClick the Transfer buttonThe

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CounterPath Corporation18Attended Transfer – Call then TransferYou can first speak to the target (the person you are transfering the call to), then cl

Strany 17 - Letters to Numbers

Bria 3 for Windows User Guide – Retail Deployments193.7 Handling Video CallsPlacing a Video CallCalls made with Bria will work without a video camera,

Strany 18 - Placing another Call

CounterPath Corporation20Pausing and Resuming VideoClick Stop Video in the call panel or close the video window to pause sending your video.Click Star

Strany 19 - 3.4 Handling Incoming Calls

Bria 3 for Windows User Guide – Retail Deployments213.8 Conference CallsStarting a Conference CallFrom the DashboardFrom an Existing Call • Enter the

Strany 20 - Ending a Call

CounterPath Corporation22Managing the Conference Adding More ParticipantsYou can add more participants to an existing conference in any of these ways:

Strany 21 - 3.6 Transfering a Call

Bria 3 for Windows User Guide – Retail Deployments23Video Conference CallsCalls made with Bria will work without a video camera, but a video camera is

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CounterPath Corporation243.9 VoicemailIf your service includes voicemail and you have set up voicemail options (page 56), then when you have voicemail

Strany 23 - 3.7 Handling Video Calls

Bria 3 for Windows User Guide – Retail Deployments253.11 Viewing Your WorkgroupThe workgroup gives you a detailed view of phone-related activity for a

Strany 25 - 3.8 Conference Calls

CounterPath Corporation26Receiving a Request to JoinAnother member of your workgroup may request to join one of your phone calls. The request appears

Strany 26 - Managing the Conference

274 Other Bria Features4.1 Instant MessagingSending an IM1. You can send an IM to a contact who has a softphone or XMPP address.2. Type the message. I

Strany 27 - Video Conference Calls

CounterPath Corporation284.2 Sending a Broadcast IMYou can send an IM to several people at one time. A broadcast IM is not a group chat: • With a broa

Strany 28 - 3.10 Forwarding Calls

Bria 3 for Windows User Guide – Retail Deployments294.3 Group Chat (Conference IM)Group chat allows you to exchange instant messages with a group of p

Strany 29 - 3.11 Viewing Your Workgroup

CounterPath Corporation30Rejoining a Group ChatIf you leave a group chat, you will be able to rejoin it so long as the session is still active (at lea

Strany 30 - Receiving a Request to Join

Bria 3 for Windows User Guide – Retail Deployments314.4 Chat RoomsTypically, chat rooms are used only in enterprises and are set up by the system admi

Strany 31 - 4 Other Bria Features

CounterPath Corporation324.6 Sending and Receiving FilesSending FilesIf you have an XMPP account, you can send files to another contact who has a Jabb

Strany 32 - 4.2 Sending a Broadcast IM

335 The Contacts TabThe Contacts tab displays your contacts. Each contact is shown with presence information and icons for single-click phoning and IM

Strany 33 - Leaving a Group Chat

CounterPath Corporation345.1 Populating the Contact ListAt any time, but particularly when you first deploy Bria, you may want to populate the contact

Strany 34 - Rejoining a Group Chat

Bria for Windows User Guide – Retail Deployments35Exporting ContactsYou can export a contact list to a CSV, vCard or PST file.1. From the main menu ch

Strany 35 - 4.4 Chat Rooms

CounterPath Corporationii

Strany 36 - Receiving Files

CounterPath Corporation365.2 Managing Contacts and GroupsAdding a ContactClick , or right-click a group and choose Add Contact to Group. The Contact

Strany 37 - 5 The Contacts Tab

Bria for Windows User Guide – Retail Deployments37Example – Contact with a Softphone NumberThis example shows how to add a contact when your VoIP serv

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CounterPath Corporation38Example – Contact with an XMPP Address This example shows how to add a contact who has an XMPP address (for example, a Gmail

Strany 39 - Exporting Contacts

Bria for Windows User Guide – Retail Deployments39Adding a Contact Using an Existing AddressYou can add a contact by capturing existing information: •

Strany 40 - Adding a Contact

CounterPath Corporation405.3 Using ContactsDouble-click to phone or IM (depending on how double-clicking is configured in Preferences > Application

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Bria for Windows User Guide – Retail Deployments415.4 Sharing Online StatusYou can publish your online status to contacts who have softphone address,

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CounterPath Corporation42Sharing Online StatusWatching Others’ StatusTo watch a contact’s status, that contact must be tagged for presence:• If you cr

Strany 43 - Modifying the Contact List

Bria for Windows User Guide – Retail Deployments43You must respond to the request:Option Button Comment ResultCreate a new contactAllow This option is

Strany 44 - 5.3 Using Contacts

CounterPath Corporation44Setting your Online StatusChanging your StatusClick the down arrow beside the online status indicator on Bria, and select the

Strany 45 - 5.4 Sharing Online Status

Bria for Windows User Guide – Retail Deployments45Appear offline You have set your status to this value. The other person sees you as offline, even th

Strany 46 - Sharing Online Status

11 IntroductionRead this manual if you who are deploying Bria without the help of a system administrator. (If, on the other hand, you are working in a

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CounterPath Corporation46Adding Contacts to the Alert List (Buddy Pounce)You can add a contact to the Alert List in order to request to be notified wh

Strany 48 - Setting your Online Status

Bria for Windows User Guide – Retail Deployments475.5 PrivacyYou can control how contacts and other people can contact you by phone or IM, and you can

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CounterPath Corporation48

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496 Using Other Resources6.1 History TabManaging the Lists of CallsYou can right-click on an entry in a list to:• Delete the entry.• Delete all entrie

Strany 51 - 5.5 Privacy

CounterPath Corporation506.2 Favorites TabTo view the Favorites tab, go to the main menu and choose View > Show Favorites.You can create favorites

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517 Configuring Bria7.1 Configuring AccountsAccounts Settings WindowTo work with accounts, choose Softphone > Account Settings from the menu. The A

Strany 53 - 6 Using Other Resources

CounterPath Corporation52Bria contact list. You can then IM these contacts directly from Bria. To create an XMPP account, see page 53.• For informatio

Strany 54 - 6.2 Favorites Tab

Bria 3 for Windows User Guide – Retail Deployments53XMPP AccountYou create an XMPP account if, for example, you already have an XMPP account independe

Strany 55 - 7 Configuring Bria

CounterPath Corporation54SIP Account Properties – AccountTable 2: SIP Account Properties – AccountField DescriptionAccount name If desired, change the

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Bria 3 for Windows User Guide – Retail Deployments55Send outbound via Choose the setting specified by your VoIP service provider: • Domain: If your Vo

Strany 57 - XMPP Account

CounterPath Corporation2• Support for the following audio codecs (not all these codecs are included in the retail brands):AMR Wideband (G.722.2), Broa

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CounterPath Corporation56SIP Account Properties – VoicemailThese settings let you set up to interact with your VoIP service provider’s voicemail servi

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Bria 3 for Windows User Guide – Retail Deployments57Number for sending calls to voicemail Complete only if your VoIP service includes voicemail. Optio

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CounterPath Corporation58SIP Account Properties – TopologyTable 4: SIP Account Properties – TopologyField DescriptionFirewall traversal mode Choose th

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Bria 3 for Windows User Guide – Retail Deployments59SIP Account Properties – PresenceThis tab lets you configure presence and workgroups.PresencePrese

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CounterPath Corporation60Setting up Workgroups in Peer-to-Peer ModeIn this mode, you add people who you want to share with. Typically, everyone in a g

Strany 63 - Presence

Bria 3 for Windows User Guide – Retail Deployments61When you display the Workgroup (View > Workgroup from the main menu), the members will appear.W

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CounterPath Corporation62SIP Account Properties – StorageTypically, you leave the storage method as Local. However, if your VoIP service provider prov

Strany 65 - When You Are a Supervisor

Bria 3 for Windows User Guide – Retail Deployments63SIP Account Properties – TransportEncryptionYou can set up Bria for the type of security (encrypti

Strany 66

CounterPath Corporation64Setting up for Security within BriaThe options for media encryption are described in the following table.Table 8: Security Op

Strany 67 - Encryption

Bria 3 for Windows User Guide – Retail Deployments65SIP Account Properties – AdvancedTable 9: SIP Account Properties – AdvancedField DescriptionRegist

Strany 68 - INVITEs that are for

32 Installation and Setup2.1 Getting ReadySIP Account InformationAfter choosing a VoIP service provider, you will need the following information:• Use

Strany 69 - REGISTER message

CounterPath Corporation66Session timer preference This field specifies your preference for which party should send the refresh. The preference is not

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Bria 3 for Windows User Guide – Retail Deployments67Outlook AccountBria automatically creates an Outlook account if it detects Outlook on your compute

Strany 71 - Outlook Account

CounterPath Corporation687.2 Configuring PreferencesChoose Softphone > Preferences. The Preferences window appears. The Preferences panels let you

Strany 72 - 7.2 Configuring Preferences

Bria 3 for Windows User Guide – Retail Deployments69Preferences – Alerts & SoundsThe tabs on this panel let you control the Call Alerts box and le

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CounterPath Corporation70Preferences – PrivacyYou can control how contacts and other people can contact you by phone or IM, and you can control whethe

Strany 74 - Preferences – Privacy

Bria 3 for Windows User Guide – Retail Deployments71Preferences – DevicesBria automatically detects devices at each startup, and selects the most appr

Strany 75 - Preferences – Devices

CounterPath Corporation72Other DeviceRing On Change this field only if you want to override the devices that Bria automatically selected.The device wh

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Bria 3 for Windows User Guide – Retail Deployments73Preferences – Shortcut KeysYou can enable shortcut keys to several functions. Customizing the Shor

Strany 77 - Preferences – Shortcut Keys

CounterPath Corporation74Preferences – Audio CodecsThis panel shows all the codecs that are included in the retail version of Bria. You can enable or

Strany 78 - Preferences – Audio Codecs

Bria 3 for Windows User Guide – Retail Deployments75Supported CodecsCodec Narrowband Wideband Royalty-bearing Included in BriaAMR Wideband (G.722.2) 3

Strany 79 - Supported Codecs

CounterPath Corporation4Multimedia Device RequirementsBria requires both speakers and a microphone to make calls. Any of the following configurations

Strany 80 - Preferences – Video Codecs

CounterPath Corporation76Preferences – Video CodecsVideo codecs describe the format by which video streams are compressed for transmission over networ

Strany 81 - These fields appear only

Bria 3 for Windows User Guide – Retail Deployments77Preferences – Quality of ServiceThis panel appears only if you are running Bria on a computer runn

Strany 82 - Preferences – Directory

CounterPath Corporation78Preferences – DirectoryTypically, directories are used only in enterprises and are set up by the system administrator.

Strany 83 - Preferences – Calls

Bria 3 for Windows User Guide – Retail Deployments79Preferences – CallsTable 12: Preferences – CallsField DescriptionCalls These settings let you conf

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CounterPath Corporation80Preferences – Files & Web TabsTable 13: Preferences – Files & Web TabsField DescriptionRecording folder The folder wh

Strany 85 - Missed Calls and Voicemail

81A Using Bria Add-in for OutlookYou can install the Bria Add-in for Outlook when installing Bria, assuming that you have Microsoft Outlook™ on your c

Strany 86 - Placing Phone Calls

CounterPath Corporation82Placing Phone CallsBy Typing a NumberPhoning a Recognized Contact or NumberThe Add-in recognizes content in a selected e-mail

Strany 87 - Creating Outlook Contacts

83Creating Outlook ContactsThe Add-in recognizes names (that are not already contacts) and phone numbers in a selected e-mail or calendar entry. You c

Strany 88 - B Troubleshooting

CounterPath Corporation84B TroubleshootingChoose Help > Troubleshooting to display the Troubleshooting window. Testing Audio DevicesYou can verify

Strany 89 - Diagnostics

Bria 3 for Windows User Guide – Retail Deployments85DiagnosticsOnly use this panel if instructed to do so by customer support.To start logging Bria ac

Strany 90 - C Application Hot Keys

Bria 3 for Windows User Guide – Retail Deployments52.2 Starting BriaFirst-time StartupIf Bria is not already running, start it as you would any other

Strany 91 - D Dial Plan

86C Application Hot KeysFunction Keyboard ShortcutDecline an incoming call Ctrl - DRedial the last dialed number Ctrl - Ror Ctrl - R then EnterEnd the

Strany 92 - Valid Content

87D Dial PlanWhen a call attempt is made, the call input (what you type, select or drag onto the call entry field) is processed to select the SIP acco

Strany 93 - Order of Transformations

88PatternValid ContentThe content for a pattern follows the digit map rules of RFC 2705, supplemented by the rules for regular expressions. Where ther

Strany 94 - Results of the Comparison

89Transformation KeywordsOrder of TransformationsThese transformations are always performed in the following order (the order in which the transformat

Strany 95 - D.2 Examples

90D.1 How the Input Is ProcessedComparing Input to the Dial Plan PatternsThe input is compared to each dial plan in turn, starting with the first list

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Bria 3 for Windows User Guide – Retail Deployments91D.2 ExamplesExample 1\a\a.T|xxxxxxx.T;match=2;pre="9"This simple example shows how to di

Strany 97 - E Contact List Headings

CounterPath Corporation92• Handling of the account prefix (#1), if you are upgrading from Bria 1.1 and are accustomed to entering the account number.

Strany 98 - F Other Ways to Run Bria

Bria 3 for Windows User Guide – Retail Deployments93E Contact List HeadingsFollowing is a list of all the headings that are used in the Bria contact l

Strany 99 - G Glossary

CounterPath Corporation94F Other Ways to Run Bria F.1 From a HyperlinkYou can attach a hyperlink to a phone number or softphone address that, when cli

Strany 100 - CounterPath Corporation

Bria 3 for Windows User Guide – Retail Deployments95G GlossaryBroadband Broad or wide bandwidth. In data transmission, the wider the band, the more da

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