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Bria 3 for Windows User Guide – Enterprise Deployments
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Diagnostics
Only use this panel if instructed to do so by your system administrator.
To start logging Bria activity and send a logging report to CounterPath customer support:
1. Click Start Logging. The first Diagnostics Logging window appears.
2. Select the problem you are experiencing and click Start Logging.
3. On the second Diagnostics Logging screen, click Finish. Logging will start.
4. Perform the actions you want to capture; for example, attempt to make a phone call.
5. When done, choose Help > Troubleshooting > Diagnostics again and click Send Report. Select the report
and send it.
6. When the report has been sent, click Stop Logging. Click Done to close the Troubleshooting window.
- Bria 3 for Windows User Guide 1
- Enterprise Deployments 1
- Contents 3
- 1 Introduction 5
- Bria Add-in for Outlook™ 6
- 2 Installation and Setup 7
- 2.3 Starting Bria 8
- 2.4 Configuring Bria 9
- Populating your Contact List 10
- 2.5 Troubleshooting 11
- 2.6 Checking for Bria Updates 11
- CounterPath Corporation 12
- 3 Making Phone Calls 13
- The Bria Menu 14
- The Bria Toolbar 14
- 3.3 Placing a Call 15
- 604551212PPP44; 16
- Letters to Numbers 17
- Placing another Call 18
- 3.4 Handling Incoming Calls 19
- Ending a Call 20
- 3.6 Transfering a Call 21
- 3.7 Handling Video Calls 23
- Adding Video 24
- Other Party Adds Video 24
- Pausing and Resuming Video 24
- 3.8 Conference Calls 25
- Managing the Conference 26
- Video Conference Calls 27
- 3.9 Voicemail 28
- 3.10 Forwarding Calls 28
- 3.11 Viewing Your Workgroup 29
- Monitor, Pick up and Join 30
- Receiving a Request to Join 31
- Set up for Deskphone Mode 32
- Working in Deskphone Mode 32
- 4 Other Bria Features 33
- 4.2 Sending a Broadcast IM 34
- Inviting More Participants 35
- Leaving a Group Chat 35
- Rejoining a Group Chat 36
- 4.4 Chat Rooms 37
- Sending Files 40
- Receiving Files 40
- 5 The Contacts Tab 41
- Exporting Contacts 43
- Adding a Contact 45
- Modifying the Contact List 48
- 5.3 Using Contacts 49
- 5.4 Sharing Online Status 50
- Sharing Online Status 51
- Setting your Online Status 53
- 5.5 Privacy 56
- 6 Using Other Resources 57
- 6.2 Favorites Tab 58
- 6.3 Directory Tab 59
- 7 Configuring Bria 61
- Presence 64
- When You Are a Supervisor 66
- XMPP Account 67
- Outlook Account 69
- 7.2 Configuring Preferences 70
- Preferences – Privacy 72
- Preferences – Devices 73
- Preferences – Shortcut Keys 75
- Preferences – Network 76
- Preferences – Audio Codecs 76
- Preferences – Video Codecs 76
- Preferences – Media Quality 77
- Preferences – Directory 78
- Preferences – Call Automation 79
- Preferences – Advanced 80
- Missed Calls and Voicemail 81
- Placing Phone Calls 81
- Creating Outlook Contacts 82
- B Troubleshooting 83
- Testing Audio Quality 84
- Diagnostics 85
- C Application Hot Keys 86
- D Contact List Headings 87
- E Other Ways to Run Bria 88
- F Glossary 89
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